Electronic (paperless) I-94 Issues

Customs and Border Protection (CBP), Tampa Field Office (TFO), issues this Public

Information Notice (PIN) to announce that the Area Port of Orlando will begin accepting

requests, via email, to review issues with electronic I-94s that cannot be found or may contain

erroneous information such as an incorrect “admitted until” date, incorrect biographical

information and/or incorrect classes of admission.  

Travelers that arrived at a location listed below or are currently located in a location listed

below may send a request regarding an issue with a previously issued I-94 to ORLANDOI-

94TEAM@cbp.dhs.gov.

The request should include:

1. A statement setting forth the issue and requesting that the issue be resolved;

2. A copy of the Passport biographical page;

3. A copy of the United States Visa, if applicable;

4. A copy of the most recent admission stamp in the passport;

5. A copy of the boarding pass or the  flight information;

6. The person’s address and telephone number in the United States; and

7. The Form DHS 590, Authorization to Release Information to Another Person, if

applicable. (The form can be obtained at https://www.dhs.gov/xlibrary/assets/tsa/dhs-form-

590.pdf)

Locations within the Orlando Area Port:

Orlando International Airport

Orlando-Sanford International Airport

Leesburg User Fee Airport

Orlando Executive Airport

Port Canaveral

Melbourne Airport

Daytona Beach International Airport

Residents or visitors to Brevard, Lake, Orange, Osceola, Seminole, and Volusia counties.

Questions regarding this PIN should be sent to ORLANDOI-94TEAM@cbp.dhs.gov